GROHE - Luxury fittings for exceptional bathrooms and kitchens. Our range of bathroom taps, showers, shower heads and kitchen mixer taps includes designs to suit all interior styles and budgets
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Generally we do not however please contact GROHE Customer Services to further advice.
Q2. CAN I DOWNLOAD A COPY OF THE INSTALLATION INSTRUCTIONS?
Yes, please see the product detail page where you can find the Technical product information of all products.
Q3. CAN USER MANUALS / INSTALLATION INSTRUCTIONS BE DOWNLOADED?
Yes. Enter the product code in the "search" box in the top right corner of the home page. For the product, click on "Technical Product Information". This will open a pdf version.
Q4. WHAT DOES THE GROHE GUARANTEE INCLUDE?
<p>Guarantee conditions exist when the performance of the product is impaired by faults caused within the material or manufacturing process. Warranty conditions do not apply on faults caused by a third party due to: handling of the product, not installing in accordance to fitting instructions, not maintained in accordance with our condition for care, maintenance carried out by other than qualified installers, use of spare parts not of our manufacture, connecting, bending, or damaging during installation, scratching the surface, damaging surface due to applying incorrect cleaning agent. Where a product or part is replaced and/or repaired under a guarantee, then the complete product / replaced parts still only carry the period of guarantee based on the original purchase date of the complete product. If an ex-display product is purchased from a GROHE reseller/stockist/dealer, then the product is not covered by the GROHE 5 year warranty. The guarantee is borne solely by the reseller of the product.</p>
Q5. HOW LONG IS THE GROHE GUARANTEE?
5 years as long as you have a proof of purchase that you can supply us with. In commercial situations there needs to be evidence of an annual maintenance programme, otherwise the guarantee is 1 year.
Q6. WHERE CAN I FIND THE COMPLETE PRODUCT RANGE?
Please visit our product catalogue.
Q7. WHERE CAN I BUY SPARE PARTS FOR GROHE PRODUCTS?
<p>You can obtain spare parts from any GROHE stockist. Please visit our website and type in your postcode in the showroom locator.</p>
Q8. WHO DESIGNS GROHE PRODUCTS?
<p>We have a team of designers based in Germany, headed up by internationally renowned, award-winning designer Paul Flowers.</p>
Q9. WHERE CAN I BUY GROHE PRODUCTS?
<p>Please go on to our website and type in your postcode in the showroom locator.</p>
Q10. ARE SPARE PARTS GUARANTEED?
If GROHE replaces a part under guarantee then the guarantee for the complete product is still 5 years from the date of purchase. If a spare part is purchased out of guarantee then it has a guarantee for 5 years. To validate the GROHE guarantee, proof of purchase is required.
Q11. HOW CAN I IDENTIFY THE SPARE PART FOR MY GROHE PRODUCT?
Go to our website and enter the product code in the "search" box in the top right corner of the home page. For the product, click on "Technical Product Information".
